1. When is the deadline for placing scrubs orders?
Orders for scrubs must be submitted through the online store by the 15th of each month.
2. When can I expect the delivery of my scrubs?
Scrubs will be delivered to each campus on the 25th of each month. In case the 25th falls on a weekend, the delivery will be scheduled for the following Monday.
3. What if I miss the cut-off date for ordering?
If you miss the cut-off date, your order will be dispatched to your campus the subsequent month.
Alternatively, you have the option to have it delivered directly to you. The postage cost for direct delivery is $15. Contact us at 03 9372 6033 to arrange this. You can also pick up your order from our showroom at 178 Mt Alexander Rd, Travancore 3032, during our business hours:
- Monday to Thursday: 9am to 5pm
- Friday: 9am to 4pm
- Closed on weekends and public holidays.
4. How long does it take to produce and prepare my order?
Please allow a 2-week processing time from the date of your order for your items to be ready.
5. What is the return policy for items?
Once items have been decorated, they cannot be returned. Please ensure that you review your order thoroughly before decoration to avoid any issues. If you have any concerns or questions about your order, feel free to contact our customer service team for assistance by email: info@fpmooneevalley.com.au or phone: 03 9372 6033.
6. Is it possible to try on the Scrubs for size?
Absolutely! Each campus is equipped with a complete set of Men's and Women's Scrubs Tops and Scrubs Pants available in all sizes. You are welcome to try them on to ensure the perfect fit before placing your order. If you have any specific sizing inquiries or need assistance, feel free to reach out to our team on 03 9372 6033, and we'll be happy to help.